Frequently asked questions

Getting into your project

1. Once you get the project, what is the maximum turnaround time?

We think it’s awesome when clients send us a week’s notice before a shoot; however, we don’t always have that privilege, and we’re happy to assist you sooner if you need it. Within 24 hours of the shoot, we will deliver edited still images to you.

2. How do I get the outputs or files?

We will deliver edited digital images to you via Google Drive within 24 hours of the shoot completion for most projects. Delivery time will take several days if your project needs additional post-processing work such as mapping, video editing, or image stitching. You’ll get an email with a connection to your online photo gallery, where you can save all of these files to your computer.

3. Is it necessary to be present on-site on the ongoing shoot?

You are not required to be present at the shoot; however, you are welcome to join us if you believe it would be beneficial. Our pilots are highly skilled professionals who can capture high-resolution images in almost any situation. Please keep in mind that if you decide to join us on the shoot, scheduling times can be pushed back due to the need to coordinate with multiple parties. Prior to scheduling the project, we will give you our project intake form. This form helps you to go into great detail about your interests, priorities, and objectives. The majority of our clients prefer to connect with us via email or phone.

4. Is there a necessary weather condition that fits a shoot?

This is dependent on the task at hand as well as your personal preferences. Because of the ample sunlight and just enough clouds in the sky to show texture in the photographs, many professionals favor partly cloudy weather for marketing photos.

5. My property is too close to an airport. Is it possible to have a flight there?

It is questionable. While certain areas and places are off-limits or have additional height restrictions, we can fly near or even at most airports if we receive the required legal permission.

Send us an email or send us a call if you have any questions about the feasibility of a specific venue. We’d be delighted to assist you in taking a peek!

Aerial Photography Questions

1. Can you shoot a full property in just one photo?

This is primarily determined by the essence of your project and the property’s scale. In most places, our pilots are permitted to fly at heights of up to 400 feet. Assume the drone will catch about 20 acres in a single nadir (camera pointing directly down) taken from 400 feet.

If you don’t want nadir shots and just want oblique shots (shots taken at an angle), the imagery will cover a lot more ground because the camera will be aiming out towards the horizon.

2. What types of drones do you use?

The drone model that will be used on your project will differ, but all are equipped with cameras capable of shooting video in 4K resolution at a minimum.

3. What file format do you usually use?

We are dedicated to providing the highest quality images possible, so we shoot pictures in RAW (DNG) format and film in either MP4 or MOV format unless the client specifies otherwise. When the RAW (DNG) files are edited, they are converted to JPG.

4. What are DNG and RAW photos?

A RAW picture is one that is created by combining all of the raw data from the camera sensor into one image. The picture is huge and has been processed minimally, making it suitable for professional editing in Adobe Photoshop and Affinity Photo.

5. What photo resolution should I expect?

Our clients receive only high-resolution imagery.

6. Do you deploy drones even in wind and rain?

In high winds and rain, we do not fly. We can travel in winds of up to 22 miles per hour. In winds of up to 15 mph, our advanced camera gimbal system produces very smooth shots.

While our drones can fly in light rain, rainwater on the camera lenses can ruin an image.

7. Can you deploy drones indoors?

Yes, we can fly indoors, but we’ll need a lot of space. We’ve flown in warehouses and galleries, and we can mount propeller guards for indoor flights for added protection.

Since our drones are battery-powered and have electric motors, they do not pollute the atmosphere. Flying indoors has a unique set of dynamics. The building’s architecture and materials will have an effect on how the drone UAV flies.

Flying indoors presents no problems 95% of the time, but safety is always our top priority. Only a brief flight test will provide us with a definitive response.

8. How long can a drone fly?

Generally, a drone can fly a maximum of 3 hours packed with full batteries.

9. Can I check or view filmed footage?

Yes, while we are working with the shoot, you can check with us the footage in real-time.

Payments

1. Do you accept credit cards?

Yes, indeed. You have the choice of paying with a check or a major credit card. We will discuss what is both open and simple for you.

2. Can I secure a single photo?

We can definitely share a single picture with you; however, image quantity has no bearing on the price for most projects. We usually encourage clients to look at all of the pictures we take and decide for themselves which ones they like best. Since it can be difficult to convey the exact heights, angles, and distances of desired shots verbally, we always try to take as many shots as possible to ensure that you get the pictures you want.

3. Do you charge hourly?

We’ve discovered that the majority of our customers are more concerned with us finishing the job than with the time it takes. As a result, we don’t bill by the hour. When deciding a final price, several independent drone operators will factor in travel time, breaks, and other factors. By billing just the amount you were initially quoted, we remove the confusion and needless tension.

4. Do you charge travel expenses?

No. We will have a quote that is clear and transparent, with no hidden or unforeseen costs.

Do you still have questions?

Don’t hesitate to contact us now!

×
×

Cart